FAQ

Do you have a physical store?

At this time we are online only, with pickup and delivery options available.

Do you ship internationally?

We currently only sell within the Greater Vancouver area but will be expanding our options in the future. Pickup is available for free, and local delivery is available for a fee or free for orders over $400. Please refer to our shipping policy for more information. 

Which areas in Vancouver do you ship?

At the moment we currently ship to the following cities in the Greater Vancouver Area: Abbotsford, Burnaby, Coquitlam, Delta, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Tsawwassen, Vancouver, West Vancouver, White Rock. If you fall outside these areas and are interested in purchasing a product, please send us an email at info@satomuscle.com and we will try our best to accommodate. 

What is your return policy?

Please refer to our refund policy for more information.

What is your warranty?

Please refer our warranty policy for more information.

Why should I purchase urethane dumbbells?

Urethane in general is a very high quality and premium material. Urethane does not have an odour, it is very durable, resistant to cracking/degrading, will last a long time, and they will maintain their look. There’s a reason that urethane weights are commonly used in a commercial setting. The price is usually a lot higher than the alternatives but urethane dumbbells, specifically CPU, are the best of the best. 

What is included with your urethane dumbbell sets?

Our 5-50 lbs urethane set of dumbbells comes with 20 total dumbbells including 2 x 5 lbs, 2 x 10 lbs, 2 x 15 lbs, 2 x 20 lbs, 2 x 25 lbs, 2 x 30 lbs, 2 x 35 lbs, 2 x 40 lbs, 2 x 45 lbs, 2 x 50 lbs and free Vancouver deliveries are included. Additionally, we offer another set that includes a 3-tier dumbbell rack.

Will you sell dumbbell pairs separately?

Dumbbells are now currently sold in pairs with limited quantities available. 

Do your adjustable benches decline?

Our adjustable benches do not decline. They are capable of flat and incline adjustments. 

Do your adjustable benches have logos on both sides of the frame?

Our adjustable benches have the logo only on one side of the frame. We include a sticker that you can put on the other side of the frame if you would like.

When will products be back in stock?

The 95 lbs set of weight plates (2x2.5/10/25, 4x5) and 90 lbs sets (2x45) are both currently out of stock with no expected restocking ETA at this time.

Why should I purchase Cast Iron Weights?

Great question! Cast Iron weights are functional, durable, and also aesthetic. These are the type of weights that built the bodies of the Golden Era and it isn't uncommon to see cast iron weights from the 1970s in good condition. Rubber definitely has it's benefits as well, but the coating does tend to wear over time. Check out our product page for more information.

Do you sell weights individually?

Plates are currently only sold in packages with sets of 95 lbs (2x2.5/10/25 & 4x5) and 90 lbs (2x45). However, if you have a special request please reach out to us and we might be able to accommodate.

How many plates can you put on the Row Machine?

The Olympic sleeves have room for 6 standard 1.5 inch thick weight plates on each side (will be less for thicker plates).

Will the products be the same style as the pictures?

Yes! The product pictures were all taken from a sample of the actual products and were taken for Sato Muscle. The products will be the exact same style as what's shown in the pictures.

Do you offer bulk discounts?

If you're interested in bulk discounts, please send us an email at info@satomuscle.com with more information and we might be able to work something out.

What if I have a specific request?

If you have a specific request and are looking for something in particular, please send us an email with more information at info@satomuscle.com and we will try our best to accommodate.